e-Banking refers to electronic banking or banking using electronic media. It is a service provided by banks that allows customers to conduct banking transactions, such as managing savings, checking accounts, applying for loans, or paying bills over the internet using a personal computer, mobile telephone, or handheld computer.

There are numerous advantages of e-banking for customers. It provides 24 hours, 365 days a year services, offering greater customer satisfaction through unlimited access not limited by branch walls. Customers can make permitted transactions from their office, house, or while travelling. Additionally, it facilitates digital payments, promotes transparency, inculcates financial discipline by recording every transaction, and ensures greater security by removing the risk of travelling with cash.